Terms & Conditions

Terms & Conditions of Pirilampa

Welcome to Pirilampa’s website. By accessing and using our site, you agree to the following terms and conditions. Please read them carefully before proceeding.

1. Introduction and Acceptance of Terms

By using Pirilampa’s website, you consent to abide by these terms. If you do not agree, please refrain from using the site.

2. Account Creation and Registration

  • To make purchases on pirilam.pa, users must register an account.
  • Registration requires providing personal and contact information to ensure security and a personalized shopping experience.
  • Registered users gain access to an exclusive area to view orders, manage addresses, and update personal information.
  • Users are responsible for keeping their login details confidential and must not share them with third parties.

3. Products

  • All products are either made in-house or carefully curated from talented Brazilian artists and designers.
  • We proudly feature only genuine, original pieces made by hardworking Brazilian partners.
  • Our products are of high quality and durability.
  • If a product is unavailable, customers can contact our support team for restock information.

4. Payment Methods

Customers can choose from the following payment options:

  • Credit Card (one-time or installment)
  • Pix (instant payment system)
  • Bank Slip (Boleto Bancário)

All transactions are processed through certified financial intermediaries, ensuring data protection and secure operations.

5. Return and Exchange Policy

Right of Withdrawal

  • Under the Consumer Protection Code, customers have 7 days from receipt to return products without justification.
  • Refunds will be made using the same payment method used during purchase:
  • Credit Card: Refund processed on the next or subsequent billing cycle.
  • Bank Slip or Bank Transfer: Refund via bank deposit to the customer’s preferred account.
  • Pix: Refund via Pix to the customer’s preferred bank account.

Exchanges

  • Exchanges require a valid reason.
  • Pirilampa will provide a replacement or repair within 30 days based on the reason and customer preference.
  • Exchange requests must be made exclusively via WhatsApp at (11) 93033-6263.
  • For defects or incorrect items, a photo must be attached.
  • Once approved, customers will receive a reverse shipping code via WhatsApp.
  • Customers should send the packaged product to the nearest post office, ensuring it is well protected.

Post-Return/Exchange Process

  • Returned products will be inspected to verify no use or alterations.
  • Upon approval:
  • Exchanges will be fulfilled and delivered within the original purchase timeframe.
  • Refunds will be processed as per the payment method used.
  • Pix refunds occur within 7 calendar days.
  • Credit card refunds depend on the billing cycle and request timing.

For assistance, contact our support team via WhatsApp at (11) 93033-6263.

6. Privacy Policy

  • Personal information is used solely for order processing and enhancing your shopping experience.
  • We do not share your data with third parties without consent, except when necessary for transaction completion or legal requirements.
  • For full details, please review our Privacy Policy.

7. Website Security

  • We employ advanced security measures to protect your access.
  • All payment transactions are encrypted and secured with top-level protocols.

8. Intellectual Property

  • All content on pirilam.pa—including text, graphics, logos, images, and software—is owned by Pirilampa or its partners.
  • This content is protected by copyright and intellectual property laws.
  • Unauthorized reproduction, distribution, or use is prohibited.

9. Limitation of Liability

  • Pirilampa is not liable for damages arising from the use or inability to use the site, including direct, indirect, incidental, punitive, or consequential damages.

10. Changes to Terms

  • We reserve the right to update these Terms & Conditions at any time.
  • Changes will be posted on this page.
  • Users are responsible for reviewing the terms periodically to stay informed.

11. Contact Information

For questions, support, or more information, please reach out:

Thank you for choosing Pirilampa. We are committed to providing you with a safe and enjoyable shopping experience.