Welcome to the Pirilampa FAQ page! Here, you'll find detailed answers about our brand, products, sustainability efforts, ordering process, and customer service. Whether you're new to Pirilampa or a returning customer, this guide will help you understand what makes our luminaires unique and how to get the most from your experience with us.
Pirilampa creates luminaires that celebrate Brazilian culture and art. Founded by RaÃsa Anderson, our creative visionary, each piece is crafted using high-quality natural materials and handmade in collaboration with talented local artisans. We focus on fair pricing and designing objects that both function well and beautify your home. Our goal is to become your favorite lamp.
We offer a wide range of luminaires, including:
Each design adds personality and warmth to any space. Most models come in multiple color options to suit different tastes—from neutral tones like terracotta, sand, white, and wood, to vibrant hues like green, blue, and orange.
Additionally, some luminaires allow you to select:
All bulbs included are from trusted brands, come with a warranty, and can be replaced if they malfunction.
Our luminaires blend handcrafted artistry with industrial elements. We describe ourselves as an industry-studio. Brazilian artisans create the main components by hand using traditional techniques and sustainable materials. These are then combined with industrial parts to produce the final product. Every lamp undergoes rigorous quality control to ensure durability and excellence.
Yes. Sustainability is a core value at Pirilampa. Whenever possible, we use eco-friendly materials and prioritize environmentally responsible production practices. Our main collections feature wood and ceramic materials that respect nature.
We package our products in cardboard, avoid plastic, and use corn-based extrusion material inside for protection. This biodegradable filler:
Consider these factors:
If you need personalized advice, we offer online consultations via WhatsApp at (11) 93033-6263 to help you find the perfect lamp for your home or office.
Yes. Depending on the model and order quantity, you can customize your lamp’s color, size, and even material. Contact us on WhatsApp (11) 93033-6263 to discuss your project and feasibility.
Our bazaar features pieces with aesthetic variations in color, shape, or finish but are fully functional. If you have concerns, we can provide a photo of the exact item before you purchase.
Delivery times vary by product type and customer location but generally range from 7 to 15 business days. Customized lamps may require additional time.
We carefully package each lamp to ensure it arrives safely. We partner with Correios and trusted carriers. Our eco-friendly packaging avoids plastic and uses corn-based fillers for internal protection, combining safety with sustainability.
Yes, we ship internationally. For details on delivery times and shipping costs, please contact our customer support via WhatsApp at (11) 93033-6263.
Once your purchase is confirmed, you will receive an email with a link to track your order status on our website. After dispatch, a Correios tracking code will be sent, which you can enter on the Correios tracking page to monitor your shipment.
We accept:
You can also choose to pay in up to 12 installments with interest. All options are available at checkout or through payment links sent via WhatsApp.
Reach us at:
We’re here to assist with any questions or issues.
You may exchange or return items within 7 days of delivery, provided the product is in perfect condition and in the original packaging. To start a return or exchange, contact us on WhatsApp (11) 93033-6263.
Shipping costs depend on your purchase total and delivery address. These are calculated and displayed during checkout before you confirm your order.
You can review our Terms and Conditions on our website at the dedicated page.
Thank you for choosing Pirilampa, where Brazilian artistry meets sustainable design to brighten your home beautifully and responsibly.
